All pictures on our website are for illustration purposes only and delivered goods may vary.
We endeavour to make sure the prices, offers and descriptions are as stated. However, prices and descriptions are subject to change. Your rights to return goods are covered under the EU distance selling directive.
Any of these terms and conditions do not affect your statutory right.
You may cancel or return an order within 30 days of receiving it and we will refund the price of the item once it is received by us. A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. Notification of cancellation must be given in writing stating the order number and date of order. You can contact us by email at firstname.lastname@example.org to cancel or return an order. The goods must be returned within 30 days of your cancellation notice. We will issue credit for the original goods excluding any original delivery charge, within 30 days of the return of goods to What Every Pet Wants.
It is the responsibility of the customer to ensure that the goods get back to What Every Pet Wants in the same condition they were received in. If goods are found to be of a non-merchantable condition or not in their original packaging when received by What Every Pet Wants; we WILL be entitled to deduct relevant cost. These charges will be for cleaning, re-packaging or repair as seen fit by What Every Pet Wants in order to put the goods out for resale.
If the product you asked for is not correct or is faulty notify us via our contact form within 48 hours including your order number and then return the product to us via a recorded service, please obtain a receipt of postage. If the correct product is in stock we will then despatch a replacement, providing the original product is confirmed as incorrect or faulty.
If a product is in good condition and you are returning for your own reasons, where a product is wrapped in packaging or has information labels attached we strongly recommend you retain these for a period of time in the event of you wanting to cancel the order or return the goods. As products returned without tags and outer packaging will incur a reduced credit in order for What Every Pet Wants to put them for resale.
We regret we CANNOT refund part open or used foods, veterinary items and personalised items such as pet tags unless the product is faulty. The above returns policy does not include areas outside Mainland UK.
What Every Pet Wants Ltd
230 Carnegie Road